1.1.6. Payment service provider acts only as the executor of the payment in the amount stated by the Website, and it is not responsible for pricing, total prices and/or total sums. User/You: means a person or an entity that uses the Services, agrees to follow the Terms of Use and is a holder of an Account. 24.3. 7.3. I have been scammed badly by several of these companies. For all financial calculations CEX.IO uses the rounding policy in the favour of the Platform. Minimum deposit amount for Ethereum (ETH) is 0.001, for other cryptocurrencies, such as Bitcoin (BTC), Bitcoin Cash (BCH), Zcash (ZEC), DASH and Bitcoin Gold (BTG) minimum deposit amount is 0.0001. 8.3. 19.3. The User acknowledges that CEX.IO Corp. registered at 101 Hudson Street, 21st Floor, Jersey City, NJ 07302 is a sister company of CEX.IO. 2. CEX.IO LTD or CEX.IO Limited reserves the right to change the Storage fee, as well as the way in which it is charged, provided CEX.IO has given seven (7) days’ prior notice in writing by email of its intention to change the Storage fee and/or the way in which it is charged. Returning a faulty online order. A Bundle offer is not a recommendation to buy, sell or hold any digital asset or any amount of a digital assets and does not constitute investment advice, financial advice, or trading advice. follows the rules and laws in his/her country of residence and/or country from which he/she accesses this Site and Services; is at least 18 years old and has the right to accept these Terms of Use and participate in transactions involving Cryptocurrencies. CEX.IO may provide mobile applications (“mobile apps”), which can be used to get an access to the Account. 10.9. CEX.IO LTD serves residents throughout countries all over the world in which it operates Refund And Return Policy - Cex.io CEX.IO guarantees to any its User his/her right for refund, in case if such User is not satisfied with the quality of the provided Services. If you would like to submit (i) a trademark claim for violation of a mark on which you hold a valid, registered trademark or service mark, or (ii) a copyright claim for any material on which you hold a bona fide copyright, please send us an email to legal@cex.io. The Users recognize that their account may be frozen at any time at the request of any competent authority investigating a fraud or any other illegal activity. CEX.IO Corp. serves United States residents only in jurisdictions where it is licensed to operate. CEX.IO and the regulatory sphere. CEX.IO is not responsible for any malfunction, breakdown, delay or interruption of the Internet connection or any reason why our site is unavailable at any given time. If the User wants to claim his/her current amount of assets back it should be done via request to finance@cex.io. If the amount is less than specified, the funds will not be credited to the User's Account. 9.2. If you have any questions relating to the Service, the Site, your Account or any other matter, please, contact us by live chat on the Site. Termination is not an exclusive remedy for such a violation and CEX.IO may decide to take further action against the User. You agree to pay for all goods and/or services or other additional services you ordered through the CEX.IO’s Website available at https://cex.io/ (hereinafter – the “Website”), as well as for any additional expenses (if necessary), including, but not limited, all possible taxes, charges, etc. Actions regarded by CEX.IO as market manipulation will result in blocking User's account on the Platform with the right to use blocked Funds for reimbursement of negative consequences appeared due to mentioned manipulation at sole discretion of CEX.IO. 29.1. By using this website you are agree to Cookie Policy. CEX.IO LTD and CEX.IO Corp. are collectively managing the Platform. 19.5. Bitcoins then can be kept on your balance in a safe cryptocurrency cold storage, traded, or withdrawn to personal wallets at any moment. 13.1. 1.1.24. However, CEX.IO reserves the right to change the Transaction fee rates from time to time publishing updates on the Fee Schedule page. By placing the order on the Website, you confirm and state that you do not violate legislation of any country. 14.8. To converse with CEX.io UK's chatbot about withdrawing funds from your account, accessing your account if you … your name, address, e-mail address, trades etc.). It is built around academic … CEX.io started out in 2013 in London as a Bitcoin exchange and cloud mining provider. Simply create an account and deposit funds in USD, EUR, RUB, or in your local currency. CEX.IO Aggregator APIs. Any offer of such kind should ring a scam alarm in your head. The User is allowed to register only one Account on the Platform. The Trademarks and other content on the Site should not be copied, reproduced, modified, republished, uploaded, posted, transmitted, scraped, collected or distributed in any form or by any means, no matter manual or automated. … CEX.IO has not supported the old type of ETH address since the 1st day of August 2018. Accept the CEX.IO Terms of Use, Refund Policy, Payment Conditions, and Cardholder’s Agreement. For Corporate accounts: You can fund your Corporate CEX.IO account only using your company bank account. 26.1. The User acknowledges and agrees that Deposit and Withdrawal Transaction in Fiat currency may be delayed due to some bank verifications and checks. You acknowledge and agree that transaction receipt will be provided within 2 (two) business days using agreed method of communication. 1.1.2. 3.6. The User must take reasonable care to ensure that his/her e-mail account(s) are secure and only accessed by the User, as his/her e-mail address may be used to reset passwords or to communicate with the User about the security of the Account. In the case of fraud, CEX.IO undertakes to report all the necessary information, including names, addresses and all other requested information, to the relevant authorities dealing with fraud and breaches of the law. 1.1.4. Can someone advise me, since I see many people having the same issue, did anyone get any help or managed to resolve the situation. 22.1. We save your destination addresses on the Withdrawal page so you can instantly use them for future transactions. Cryptocurrency/Digital Asset: means peer-to-peer decentralized digital representation of value (e.g. The User expressly agrees to receive any notices in electronic form and to be bound by them, if so is required by the Terms of Use. Order: means the User’s instruction to buy or sell Cryptocurrency. In 2015, CEX.IO registered as an MSB (Money Services Business) with FinCEN in the United … In such cases the User obliges to cooperate with CEX.IO in order to discover the reasons for such request. CEX.IO the once cloud mining provider has become one of the most popular crypto exchanges by now, offering cross-platform trading options on multiple devices with high liquidity for the most popular cryptocurrency and fiat pairs. 7.1. Transaction: means (i) transfer of Cryptocurrencies or Fiat currencies by the User to his/her Account (“Deposit Transaction”); (ii) transfer of Cryptocurrencies or Fiat currencies among the Users (“Trading Transaction”), (iii) withdrawal of Cryptocurrencies or Fiat currencies from his/her Account (“Withdrawal Transaction”). The User acknowledges and agrees that, when completing Trading Transactions, he/she is trading with other Users, and that CEX.IO acts only as an intermediary in such Transactions, not as the counterparty to any trade. CEX.IO has collected 6 reviews with an average score of 1.83. I made a bank transfer of 1000 USD on the 12th July. 4.6. All Services are provided “AS IS”, without guarantees of any kind, either expressed or implied. Enter the 3DS code provided by your bank via SMS or email to confirm your payment. CEX.IO is not responsible for any violation made by the User due to his/her obligation to calculate and pay taxes and duties. Personal Data transferred will be limited to strictly the necessary and with security measures in use to protect the data. If someone claims to work for CEX.IO and offers to help you for money, do not tell them anything about your account and do not pay them. Established in 2013 as a cloud mining provider, CEX.IO has become a multi-functional cryptocurrency exchange, and enables users to buy and sell BTC, ETH, DASH, along with bitcoin leverage trading up to 3:1 and API support. Storage: means storing balances of Cryptocurrencies that are no longer supported by CEX.IO. La plate-forme sert des clients du monde entier. The CEX.IO Customer Support Team solves customers’ issues for free. The User agrees that CEX.IO shall not be liable to the User or any third party as a result of any losses suffered by any modification or amendment of these Terms of Use. 12.4. The trademarks, trade names, service marks and logos of CEX.IO and others used on the Site (hereinafter the “Trademarks”) are the property of CEX.IO and its respective owners. CEX.IO LTD and CEX.IO Corp. are collectively managing the Platform. By using this Site or the Services found at this Site, you expressly release CEX.IO from any and all liability arising from the User's use of any third-party website. In case if the User discovers transaction activity, including but not limited to unknown deposits and withdrawals, on their Account that was not initiated by the User, the User shall immediately notify CEX.IO of this fact and follow the instructions sent by CEX.IO. 34.1. The Cryptocurrency included in any Bundle are made available by CEX.IO in its sole discretion. 4.4. CEX.IO’s responsibility shall be limited to using reasonable technical efforts to ensure the receipt of the cryptocurrency transferred. Elle propose un support 24h/24 7 jours sur 7. paid a transaction fee, or has funded his account may request a Refund or Return in accordance with the Eligibility Criteria as further set out herein If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any local, state, or federal government agency, such provision will be changed and interpreted to accomplish the objectives of the provision to the greatest extent possible under any applicable law and the validity or enforceability of any other provision of this Agreement shall not be affected. 24.2. 8.2. 15.1. 25.1. 1.1.22. The User undertakes to read the entire Terms of Use carefully before using the Site or any of the services provided by CEX.IO. All rights reserved. The team applies every effort to make your trading on the platform as convenient and safe as possible. 20% OFF. The User agrees that he/she will not use any Account other than their own or access the Account of any other User at any time or assist others in obtaining unauthorized access. Share. 21.1. Terrible Customer Service - CEX.IO will not deposit or refund my money due to "compliance" Issues. 10.6. 3.3 If the product sold by CeX is found to be faulty or develops a fault within the first 30 days of sale CeX will refund to the original value and via the same payment method. Service charge: means a fee charged by CEX.IO for the provision of compulsory security measures of using certain payment instrument which fraught with a high level of fraudulent actions. How Do You Contact CEX.io UK? The User understands that his personal data and identifiers may be shared with appropriately authorised third parties, due to legal obligations such as prevention of crimes and tax purposes and/or to provide the service requested by the User.

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